Very friendly service and knowledgeable too! Was asked if I needed anything as soon as I arrived today which doesn't happen in some vehicle showrooms. Able to quickly discuss budget and options
4 weeks ago
Waited 3 weeks for a Skoda door barrel replacement which became faulty after just 2 months.
Telephoned parts department and could not get through so left a message for a callback which never happened.
Waited a few days and recalled and spoke to a staff member who said he would look into matter and call me back but again he never did
Waited another few days and recalled a third time and asked to speak tomparts manager
I was told they were busy and they would call me back
This was 3 weeks ago, call never happened
in the last week
This is the first time I write a review on any platform. It got to the point that I start feeling I've seen enough negative comments or complaints, but lack of acknowledgement for good products and services on the web nowadays. After a six month of car hunting, I've finally decided to purchase my first Skoda Superb here at Allams Epsom. Not only because I've seen so many What's car award Skoda has won recently; but the services I've received from the sales executive, Glenn Paull, which was so outstanding, even when comparing to the services I received from the big brands like Audi or Mercedes. I will not hesitate to recommend any of my friends or family to consider purchasing their next new car at Allams Epsom.
a week ago
Awful first time visit to Allams. My Vauxhall Astra was making a clicking noise from the clutch pedal and the biting point was getting harder to find so I asked them to investigate as part of the service. However they came back to me and said absolutely nothing was wrong with it and that it is just a "characteristic of the car" and they would not further investigate it unless I pay them an additional £80. I knew there was an issue so took it to another Vauxhall garage who immediately identified the issue with the pedal and replaced the whole pedal box under warranty without me having to pay anything, this is what I had expected Allams to do in the first place.
a month ago
Excellent customer service with no overbearing sales pressure.